This is a translation for your convenience. In case of any difference, the Dutch version applies. Nederlands

Termination

Cancellation policy

Last updated: 2 August 2026, part of the terms and conditions (art. 6.3)

1. Terminating

The agreement runs for an indefinite period and can be monthly terminated, with one calendar month's notice, effective at the end of a calendar month. Termination is done in writing by email to info@8eon.nl. You will receive confirmation within two working days. Without that confirmation the termination has not been processed.

Example: if you terminate on 10 March, the agreement runs until 30 April inclusive.

2. No refund for the current month

Invoicing takes place monthly in advance. Months already invoiced or in progress are not refunded pro rata. The services simply continue until the end of the terminated period.

3. What happens after termination

• You keep your own accounts, subscriptions and data with third parties, which are in your name and remain yours.
• We delete all login details and API keys received within 30 days (article 7.4).
• On request, and at the latest in the final month, we provide an export of the data held in the environment we built.
• The right of use for the dashboards, agents and automations developed by us ends on the final day of the agreement.
• Anyone wanting a permanent right of use can make use of the buy out arrangement (article 8.7).

4. Cancelling before the start

If the agreement has been signed but building has not yet started, you can cancel free of charge up to five working days before the agreed start date. After that, the hours and costs incurred up to that point will be invoiced.

5. Suspension and termination by us

In the event of repeated non payment, bankruptcy or serious breach, we may suspend or terminate the services with immediate effect (article 6.4). Amounts already due remain payable.